Our preferred shipping carrier is UPS.
ALL shipments require a signature of receipt.
Tracking numbers can be provided at the time of purchase if an email address is provided.
Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. We will do every thing we can to process and ship orders received for in-stock items the same day up to 3:00 PM ET (Eastern Time). If an Order is placed after 3:00 PM ET on a Friday it will be processed on Monday. If there is a high urgency for next day, after 3:00 PM ET, please contact support and we can try to process and expedite the shipping for you.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your shipping location.
*Overnight delivery is only available for orders with delivery addresses within the continental United States, placed before 3:00 PM ET (Eastern Time).
Delivery delays can occasionally occur.
Shipment to P.O. Boxes or APO/FPO Addresses
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Superior Instrument is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Superior Instrument is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping is done on a case by case basis. Please contact support for more info.