How do I return an item?
ALL RETURNS require prior authorization. Any merchandise returned without authorization clearly marked on the outside of the shipping carton will be refused.
To obtain your Return Merchandise Authorization (RMA) number, please contact our Support Center at (860) 276-8796 and have your receipt and invoice number ready when you call. RMA numbers are valid for 14 days from date of issuance. We are unable to accept returns without an RMA number.
To receive a refund or credit, your purchase must be returned with shipping and insurance prepaid, in "as new" condition, in original box and packaging, and with all warranty cards, manuals and accessories. The RMA number must be clearly marked on the outside of the shipping carton. Packages received without an RMA number marked on them will be refused. Any variance from these conditions could result in delay or forfeiture of your refund.
Return period for un-opened items for credit or replacement, at our discretion, is 30 days from date of shipping, except as noted below:
SPECIAL ORDERED ITEMS
Our Return Policy only applies to standard in-stock merchandise. Special Order merchandise cannot be returned for credit. Any non-stock merchandise brought in which a manufacturer does allow to be returned is subject to handling, shipping, and restocking fees from the manufacturer and will be determined at the time of restocking.
ALL discontinued and clearance products (including refurbished, demo, new and open box items) purchased from Superior Instrument are sold AS-IS and CANNOT be returned.
Each product marked "Discontinued" or "Clearance" is examined at the time of shipment. Electronic items are examined by powering up the device. Batteries in "Discontinued" or "Clearance" items are sold "As-Is" and are not warrantied or guaranteed. Clearance items are sold "As-Is", unless specified in writing that there is a limited manufacturer's warranty. Superior Instrument disclaims all warranties, expressed or implied, including any implied warranties of MERCHANTABILITY and FITNESS FOR A PARTICULAR PURPOSE.
Some new and refurbished products may come with a limited manufacturer's warranty. Please ask about any warranties at the time of placing your order.
Used products are sold AS-IS unless otherwise noted. In the instances where a used instrument does have a limited warranty, it will be stated on your invoice. Please ask about any warranties at the time of placing your order. Superior Instrument disclaims all warranties, expressed or implied, including any implied warranties of MERCHANTABILITY and FITNESS FOR A PARTICULAR PURPOSE."
You can cancel your order any time before it is shipped by calling (860) 276-8796 to cancel. Please note that special and custom orders cannot be canceled once the order has been finalized.
DELIVERY /SHIPPING POLICY
We usually ship your in-stock items the same day if placed before 3 PM ET. Weekend orders are processed/shipped on Monday. We are closed for of the 6 major U.S. holidays. If your shipment arrives damaged, please save all original packing, including the box, and contact your local shipping representative immediately to file a claim.
Instrumentation may need additional calibration after shipping. Calibration is not covered by any warranty and is the sole responsibility of the user. See the operator's manual for instructions and information on calibration, or contact the manufacturer to find an authorized calibration center.
Warranties where applicable are offered and enforced by the respective manufacturers. Superior Instrument is not obligated to offer, implement, interpret or enforce any external warranty. Superior Instrument may act as an agent to facilitate warranty claims on behalf of the customer within the limits of the warranty as set forth by the manufacturer. Warranties very greatly between brands, and may vary within product groups. Check with the manufacturer regarding their current warranty policy and remedies for each specific product.
The buyer is responsible for understanding the proper and safe use of any product(s) purchased. Superior Instrument will make every effort to ensure you purchase the product that best fits your needs. Please feel free to contact us before placing an order for additional order assistance.
Superior Instrument offers technical support and training for all brands we carry. The cost for technical support is NOT covered by any manufacturer warranties and is the sole responsibility of the user. Contact us for information regarding training packages.
For technical support/training call (860) 276-8796 during regular business hours.