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|Do you ship to my country?
Q: Do you ship to my
A: Yes, we’ve partnered International Checkout, to place an order, simply add the items you wish to purchase into our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You will then be able to select your billing and shipping country.
|What are my payment choices?
Q: What payment methods do you accept?
A: International Checkout is offers a secure payment portal for Visa Card, MasterCard, Discover Card, American Express, JCB Card, Diner's Club Card, PayPal and Bank Transfer. Visa Card, MasterCard, and JCB Card payments will be processed in your local currency.
|When will my order ship and what are my shipping charges?
Q: How long does it take for orders to get to my country?
A: International Checkout provides two shipping options:
· Standard Shipping: delivery in approximately 8 – 20 business days
· Priority Shipping: delivery in approximately 4 – 10 business days
Please note that transit times are estimated and do not include any delays caused by customs.
Q: How much does it cost to ship to my country?
A: To determine the cost of shipping and handling to your destination, please follow these steps. No personal or payment information will be required and you will not be obligated to place an order.
|What is the return policy?
Q: Do you accept returns or exchanges for international orders?
(Please provide your customer service team with the policies that you have set regarding international orders.)
*Please make the necessary adjustments if you have opted to restrict any shipping countries, payment methods, etc.
Please forward to [email protected] any other customer inquiries such as:
· a customer requesting an update or a tracking number for an order we processed
· a customer inquiring about Duties & Taxes or extra charges at delivery
· a customer requesting a modification to their order or a cancellation
· a customer requesting an exchange or return
· a customer experiencing difficulty with the International Checkout page
USA and Canada Toll Free: +1.866.682.0641
USA Phone: +001.310.601.8196
Finland Phone: +358.(02)3619.0437
Hong Kong Phone: +852.8175.6057
We have Live Chat available for customer inquiries from the hours of 12:00 AM to 6:30 PM PST.
Please email us at [email protected] to update our team regarding orders that we have placed on your site on behalf of our mutual international customer such as:
· out-of-stock items
· back-ordered items
· canceled items or orders
For any questions regarding your account or an escalated issue, please reach out directly to [email protected]. Thank you!
7950 Woodley Ave, Suite C
Van Nuys, CA 91406